Terms of Service

LD WEST is not responsible for any sent back shipments due to missed delivery attempts or packages that were not picked up at the courier shipping terminals that are being held by default or have been requested to be held.

LD WEST is not responsible for any lost packages during shipping or responsible for any damages to the product during shipping. Insurance is provided with each order, however, it is the consignee’s responsibility to file the claims required to initiate the process.

LD WEST will not issue refunds for lost orders until a trace has been initiated with the shipper and then a claim form is approved for a refund for the lost goods if you want to cancel the order. This process can take between 2 to 5 weeks depending on the shipper.

LD WEST is not responsible for shipments that were signed for incorrectly, lost or stolen.

LD WEST is not responsible if you have authorized the courier service provider to leave your package with or without a signature.

LD WEST is not responsible for any incorrectly provided shipping address and/or information. Please ensure upon check out, that you have provided the correct email address. A phone number where you can be reached is mandatory.

LD WEST is not responsible for any extra taxes, duties or fees associated with your order upon delivery. 

If a discount code is used at checkout, please note that only one code can be used per order. Each code can only be used once per customer.

LD WEST has the right to cancel any order without notice if the billing and shipping address submitted with the order do not match or if your order has been flagged for any reason.

You will be responsible for tracking your package to ensure it arrives. We send tracking information once your order is processed to the email provided with your order. If the email provided is incorrect, LD WEST is not responsible for any issues that may arise with your package including shipping problems, tracking information or sent back packages, etc. We cannot contact you if you do not double check your email address or provide a valid phone number!

We reserve the right to cancel any order without notice to a PO BOX or APO address. We cannot ship to a PO BOX/APO address.  These types of addresses also do not have expedited shipping services.  Please email us prior to submitting your order for clarification. contact@LDWEST.com

If your shipping confirmation email included a Canpar tracking number please contact Canpar customer service at 1-800-387-9335 for any shipping related questions.

If your shipping confirmation email included a DHL tracking number please contact DHL customer service at 1-855-345-7447.
for any shipping related questions.

If your shipping confirmation email included a FEDEX tracking number, please contact FEDEX customer service at 1-800-463-3339 for any shipping related questions.

You will be automatically signed up to our newsletter when submitting an order through our website. You may unsubscribe at any time by following the unsubscribe prompt in the newsletters and emails. Your personal information will not be sold or used by any other company outside of the LD WEST/LVX GRP INC/LVX INC corporate umbrella.

LD WEST offers a 7 calendar day price protection plan from the day we received your order (unless otherwise noted on any promotional offer). If an item you recently purchased goes on sale, please contact us and we will issue a refund for the difference towards the original payment method used. Please note that original orders that had already included a discount with the use of promotional codes, gift cards, and/or coupons or sales prices, are not eligible for price protection. Price protection only applies to orders that did not use promotional codes or coupons or gift cards. Price adjustments cannot be applied with promo codes, coupons or gift cards after we received your order. These types of discounts must be submitted at the time of purchase. Discounts issued by management are final and cannot be combined with other sales, promotions or discounts and cannot be re-negotiated.

If you have any questions, please contact us at contact@ldwest.com