FREQUENTLY ASKED QUESTIONS

WHAT CURRENCY IS CHARGED ON LDWEST.COM?

All price on www.LDWEST.com are in USD.


HOLIDAY SHIPPING?

To receive guaranteed 1-3 day delivery of your items before Christmas, we must receive your order by December 18, 2017.  Orders placed after this date can no longer be guaranteed to be delivered before Christmas. To receive your items before NYE, we need to receive your order by December 22th, 2017.  Orders received after that cannot be guaranteed delivery before NYE. We cannot guarantee this service for any order outside of US or Canada.

WHY DOES MY HOLSTER NOT MATCH THE COLOR OF THE PRODUCT IMAGE?

While every effort is taken to ensure that the coloring, design, and style of the products displayed on our website reflects the true nature of the product, variations may occur due to technical restrictions of color reproduction of the electronic equipment used to view the products and/or manufacturing changes made to the products.

WHAT SIZE ORIGINAL LD WEST® HOLSTER DO I NEED?

The size reference is for the phone pouch only! All original LD WEST® Holster straps are a "universal fit", one size fits all. All original LD WEST® Holsters can accommodate virtually every phone on the market. Please view our size chart to see which size is right for you.

I AM USING A LARGE MOPHIE, OTTER BOX CASE OR SIMILARLY SIZED CASE. WILL MY PHONE STILL FIT THE CELL PHONE POUCH?

If you are using a big and thick case like a Lifeproof/Defender Otter BOX case or Mophie Battery case, always order an original LD WEST® Holster one size bigger (applies only to Small, Medium, and Large size phones). iPhone 6Plus with Otter Box Defender case and Mophie type cases will need an XL size holster.

WHAT IS A PRE-ORDER ITEM?

A pre-order item is an item that can be purchased ahead of time to ensure you can place a guaranteed reservation on that item for immediate shipping when it arrives at our distribution centers. This is useful for a high demand item that is currently sold out or a brand new item we have never released. All pre-order items have an estimated shipping time frame listed in the item description page. We are generally on time with the shipping estimates, but there are certain factors that can delay shipping your items such as customs issues, which can cause a delay trying to release our goods to our distribution centers. In the event that this happens, we will immediately send you an email. If your order contains multiple items and one of which is a pre-order item, we will only ship the entire order when the pre-order item has arrived at our distribution centers. We cannot split the shipment! If you need the none pre-order item now, please submit a separate order. Please note that all pre-order items are FINAL SALE, no exceptions. If you need more information, please email us.

HOW DO I ASSEMBLE MY ORIGINAL LD WEST® HOLSTER?

Please see our instruction manual.

CAN I USE MY OWN WALLET INSTEAD OF THE INCLUDED LD WEST® WALLET?

Although the Original LD WEST® holster is specifically designed to work with the included LD WEST® wallet, you may use your own wallet at your own discretion. LD WEST® is not responsible if your wallet does not fit in the provided holster case. All LD WEST® Holster type products are specifically designed to function in a certain manner and any user modifications that breach the intended use and design of the products are at the sole discretion and expense of the customer/user.

WHY IS THERE A 5 DAY DELAY WHEN PAYING WITH PAYPAL?

The automatic delay experienced in processing and shipping all orders received through PayPal is to ensure the funds have cleared and we received the payment. This delay will apply to all PayPal orders even if you have selected an Express shipping method. This extra step is taken due to the increase in fraudulent activity.  We apologize for the inconvenience. To avoid this delay, you can pay through the Shopify Payment platform with Visa, MasterCard or Amex. We do not recommend using PayPal if your order is time sensitive or you are buying gifts for the holidays!

HOW LONG DOES SHIPPING TAKE TO THE US & Canada?

It can take 8 to 10 business days to receive your order once your order has been processed and shipped. Please allow up to 2 weeks for processing and shipping of your order.  Please note that LD WEST® is not responsible for any extra taxes, duties or fees associated with your order upon delivery.  If you refuse the shipment, you are forfeiting your order and your item(s) will be abandoned. LD WEST® will not issue a refund, no exceptions. We have no control over taxes billed to you, based on your state/province/country. We cannot mark orders as gifts or discount the total cost. Please note that any estimated delivery dates provided are only estimates and the courier or LD WEST® cannot be held liable if the package is late. LD WEST® cannot refund any shipping costs once the package has been processed and shipped. Delivery on weekends and holidays are excluded from this service option.

DO YOU SHIP INTERNATIONALLY? HOW LONG DOES IT TAKE?

Yes, we ship internationally to select countries at this time. If your country is not listed, please email us at CONTACT@LDWEST.COM. Shipping times vary from country to country and sometimes can take up to 14 business days for delivery. Please allow up to 7 days for processing and shipping of your order. Please note that LD WEST® is not responsible for any extra taxes, duties or fees associated with your order upon delivery. If you refuse the shipment, you are forfeiting your order and your item(s) will be abandoned. LD WEST® will not issue a refund, no exceptions. We have no control over taxes billed to you which are based on your state/province/country, tax laws. We cannot mark orders as gifts or discount the total cost. Please note that any estimated delivery dates provided are only estimates and the courier or LD WEST® cannot be held liable if the package is late. If there are any delays with your order due to customs, LD WEST® will not be held liable for any delays related to customs issues. LD WEST® cannot refund any shipping costs once the package has been processed and shipped. Delivery on weekends and holidays are excluded from this service option.

DO YOU OFFER A FASTER SHIPPING SERVICE?

Yes, we do! We offer a 4-6 business day shipping to the US and Canada (certain conditions apply). Orders received with 4-6 days shipping between Monday and Friday after 10AM EST, will be processed and shipped the next business day (excluding holidays) for both Canada and the US. In rare instances, based on your location in the US or Canada, we cannot guarantee delivery in 4 or 6 business days. States like Hawaii or Alaska  or any provinces/states or delivery address that require boats or ferries to deliver your goods from the mainland, can take up to 7 business days with this shipping method. Please email us prior to choosing this shipping method to ensure you will receive the shipping method that works for you. LD WEST® cannot refund any shipping costs once the package has been processed and shipped. If there are delays with customs, LD WEST® is not liable for any delays experienced. Delivery on weekends and holidays are excluded from this service option.

DO YOU OFFER A SUPER FAST SHIPPING SERVICE?

In most states in the US and provinces in Canada, we offer 1-3 business day delivery. Orders received with this shipping service between Monday and Friday after 10AM EST, will be shipped the next business day (excluding holidays) for both Canada and the US. Delivery on weekends and holidays are excluded from this service option. Some remote locations may require an extra day for delivery. LD WEST® cannot refund any shipping costs once the package has been processed and shipped.

ARE THERE EXTRA FEES WHEN BUYING FROM WWW.LDWEST.COM?

LD WEST® does not charge any extra fees when placing an order through our website, however, any customs, duties/taxes/brokerage/credit card currency conversion fees (not limited to) or additional charges associated with your purchase, may be charged by third parties. LD WEST® is not responsible for these fees/charges and cannot be held liable. LD WEST® cannot estimate the additional fees/charges associated with your purchase as it varies from country to country or state to state or province to province. Please note that all prices on www.LDWEST.com are in USD. For more information on importing goods into your country, please contact your local customs office.

WHAT IS THE ORIGINAL LD WEST® HOLSTER MADE OF?

During our research and development, we found that genuine leather was not the ideal material of choice for the Original LD WEST® Holster due to the nature of the product. Genuine leather bleed on clothes, accumulated stains from moisture and worst of all, retained odors from perspiration. Because of these characteristics, we decided to use vegan leather for all of our Original LD WEST® Holsters. The vegan leather we use is top grade, premium quality and shares similar characteristics as genuine leather but without all the negative attributes. The vegan leather we use looks and feels like genuine leather and wears like genuine leather too!

WHY DID MY ORDER GET CANCELLED?

As per our purchase agreements and shipping conditions, all orders must have the same billing and shipping address. LD WEST® reserves the right to cancel any order that does not meet these requirements without notice.

CAN A PASSPORT FIT IN A LD WEST HOLSTER?

Yes, a standard issue passport will be safe and secure in a large size phone holster pouch.

DO YOU SHIP TO PO BOX OR APO ADDRESSES?

We do not ship to PO BOX or APO type addresses. You will need to contact us for further instructions for these types of addresses. If no contact is made, we will cancel all orders with these types of addresses.

WHY DID MY BLACK OR COGNAC HOLSTER NOT COME IN THE BLACK LD WEST BOX?

We no longer include the black LD West Box seen in many YouTube videos or blog reviews. These boxes have been replaced by our black poly bag to reduce costs of the two most popular holster sets (Black and Cognac) to allow easier entry into the LD West family for first-time customers!  By eliminating the box, we are able to offer better shipping rates and offer a new entry point of $89.99 vs. the old price of $119.99 for the Black and Cognac Holster sets. Rest assured, the quality of the holster have not been changed!

WHY IS LD WEST® THE ONE AND ONLY ORIGINAL HOLSTER OF ITS KIND?

LD WEST® is the creator and designer of the patented original LD WEST® Holster. Although the holster concept has been around for centuries, LD WEST® has designed and created a unique and modern take on an iconic accessory. Because of this, LD WEST® has several approved patents throughout the world. If you see a variation of our holsters, we would love to see them! Please forward your findings to Contact@LDWEST.com to receive a free gift!


Have another question? Email us at contact@ldwest.com